Shipping & Returns

How to Order

  1. Online - This is the easiest, quickest, and most secure method of ordering. Using our online shopping cart you can pay via Paypal or any major credit card. Just follow the prompts and you can be done ordering in just a few minutes.
  2. Snail Mail - You can also pay with a check (held until clearing) or a US money order. First, e-mail us your order so we can ensure that the item is in stock, confirm the price for you, and make sure you are located in a country that we ship to. Second, send funds and your order to:

    Couch Guitar Straps
    2502 N. Palm Dr., Suite J
    Signal Hill, CA 90755 USA

Processing Time
Most orders are shipped within 2-3 business days, and often sooner. If your order will take longer, or if an item is back ordered, we will contact you to let you know.

Shipping
Shipping cost is based on actual weight and the rates are as follows:

USA:
0-12 oz = $3.00 for USPS First Class mail
12 oz and up = $5.00 for USPS Priority Mail Flat Rate Envelope or Small Flat Rate Box


Canada & Mexico:
0-4 oz  = $7.50 for USPS First Class Mail International
5-12 oz = $9.25 for USPS First Class Mail International
13-24 oz = $10.60 for USPS First Class Mail International
25 ounces and up = $19.95 for USPS Priority Mail International Flat Rate Envelope or Small Flat Rate Box

Everywhere Else:
0-4 oz  = $9.60 for USPS First Class Mail International
5-12 oz= $15.00 for USPS First Class Mail International
13 oz - 4 Lbs = $23.95 for USPS Priority Mail International Flat Rate Envelope or Small Priority Mail International Flat Rate Box

If you think you will eventually buy multiple straps from us, there is a huge shipping cost advantage(savings) to buying 2-6 straps in one order, rather than 1-2 spread out of a few orders during the course of a year or two.

All shipping methods have delivery times between 2-5 days once shipped for the USA, and 7-14 days for the rest of the world. International shipments occasionally get held up longer in the event they get held up in your individual country's customs.

Shipping Destinations
We ship within the USA, Canada, Australia, Asia, South America, and most of Europe. If you are located outside of these  areas, please contact us about your country.

Sales Tax
California residents must pay 9.875% state sales tax on all items.

Security
Our web site uses a 128-bit SSL connection, which is the highest level of security available online. (The little padlock icon in the bottom right portion of your browser indicates the secure connection.) You can shop with confidence knowing your information is safe from anyone outside of Couch.

For more shipping and other questions answered please see our FAQ Page.