Order And Shipping Info

Shipping & Returns

How to Order

Using our online shopping cart you can pay via Paypal or any major credit card. Just follow the prompts and you can be done ordering in just a few minutes.

Processing Time
Most orders are shipped within 2-3 business days, and often sooner. If your order will take longer, or if an item is back ordered, we will contact you to let you know.

US Domestic Shipping

We ship domestically in the United States via USPS.  Shipping costs are based on weight and destination and you are charged only what the actual shipping costs with no additional handling fees.  When you fill out your cart, you will see the appropriate shipping options to select based on your carts total weight and the shipping address.  The most common choices you will be offered are USPS Ground Advantage(which has replaced First Class Mail) and USPS Priority

  • USPS Ground Advantage on one item orders is most often between $5-7
  • USPS Ground Advantage on order over 1lb can vary from $7 and up depending on total weight
  • USPS Priority Mail and Priority Mail Flat Rate Mail will most often cost between $9-12

USPS claims a delivery timeframe of 2-5 days for Ground Advantage and 2 Days for Priority Mail. These timeframes are from the time we drop your package off to USPS, not from the time your order is placed.  We ship Monday through Friday and try to get your order out the door to USPS within 24 hours of you placing it, with the exception of the weekend as order placed Friday afternoon through Sunday will not ship until Monday.

If you have special needs for an expedited delivery(overnight or 2 day guarantee), we can sometimes accommodate but this must be worked out in advance by phone call or email to ensure we can deliver by the expected date.  If you request an expedited shipment in your Order Comments without actively contacting us first by email or phone, we can not guarantee the delivery by your expected date.  Expedited shipping is often in the $25-35 range.

International Shipping

We ship internationally to most places in the world via UPS.  Customers in Canada also have the option of USPS First Class International

Shipping to Canada and Mexico costs between $18-24 for UPS Ground and between $24-30 for UPS Worldwide Saver or Worldwide Expedited.  Shipping via UPS to Canada and Mexico typically takes just 3-5 days to arrive once we process and ship your order.

Shipping Internationally outside of North America most often costs between $26-35 via UPS Worldwide Saver or UPS Expedited.
Shipping via UPS to the rest of the world typically takes just 4-7 days to arrive once we process and ship your order.

Please note, there is a HUGE shipping savings to buying multiple straps or items. For instance 2 or 3 straps typically ship for the same $24-30 it costs to ship one!!! Even after that, even 4-5 straps cost $28-35 so yeah, consider getting more than one strap at a major effective discount to you. Just put your items in the cart to get an idea and quote.

Regarding customs, most countries do not typically have customs fees for orders under $150, but each country is different. As is typical, you as the buyer are responsible for customs and duties fees.  If any Customs or Duties fees apply, UPS will contact you by Email or Phone to arrange for payment.

 

Shipping Destinations

We ship everywhere UPS (United Parcel Service) ships so that's basically.... everywhere!

Sales Tax
All applicable state sales taxes apply and will be visibly included in your total order cost at there time you make the purchase. California residents must pay 10.25% state sales tax on all items.

Security
Our web site uses a 128-bit SSL connection, which is the highest level of security available online. (The little padlock icon in the bottom right portion of your browser indicates the secure connection.) You can shop with confidence knowing your information is safe from anyone outside of Couch.

For more shipping and other questions answered please see our FAQ Page.