I don’t have a paypal account (and I don’t want one!) – can I still buy your stuff?
Yes! We accept Paypal, Visa, Mastercard, American Express, Discover and most Bank Cards. All options are secure and safe. Or you can mail us your order with a check or money order to: Couch Guitar Straps, 2502 N Palm Dr, Suite I, Signal Hill, CA 90755.
Do you deliver overseas and to other countries?
Yes, we ship around the world from Europe to Japan to Australia and a million other places. If you’re country is in our scrolldown, it means we can get you your order no problem.
My country isn’t listed in your scrolldown. Will you ship to me?
Yes! If you want a strap, we’ll find a way to get it to you! We ship (and add new countries to our list!) all the time. Email and and we'll figure it out.
Do you deliver to a P.O Box?
Yes! We send all our packages by the United States Postal Service.
How long do I have to wait to get my new Couch stuff? Can I track my order?
Once your order is shipped, we email you a tracking order. Orders of 2 or more items are shipped Priority and should get to most US destinations in 2-3 days. International orders vary depending on your country and customs regulations. For more shipping information, please visit our Order Info page.
If an item says Sold Out, is it really sold out?
Yes...and no. Some of the Limited Edition Deadstock items can't be re-made, because the material used was 'found' material and there is no more left! However, we often do small 'test' runs of items and if they do well, we will do another run. If you have questions about a particular strap, contact us! Email for more info.
My belt was too small/big/just didn’t fit - can I exchange it? What is your return/exchange policy?
You most certainly can! If you're not satisfied with any Couch product, send it back within 30 days of purchase, in like new condition, and we’ll happily refund or exchange it at your full purchase price minus postage. No questions asked. To do so, please follow these simple steps:
1. Please email us first, so we can be on the lookout for your return/exchange! If you have your order # or any email correpondance regarding the order, please forward that along with your note.
2. Mail your returned item to us at:
Couch Guitar Straps
2502 Palm Dr. Suite I
Signal Hill, CA 90755
3. If you have your original packing slip, send it (or a copy) with your item. This will help us expedite the transaction. If you don't have the packing slip, please include a note (or copy of the email) telling us the name on the original order, date of purchase, what you are exchanging it for and the shipping address.
4. Including a daytime phone number is always helpful in case we have any questions!
5. You will be charged/or refunded the difference in price for any exchanged item and charged a $1.50 handling fee.
What length are your straps?
67" - which is about 6" longer than your average strap. Our Rock Band/Guitar Hero straps are 54"
Will you ever make straps that are wider than 2”?
At this time, we have no plans on changing the width of our straps.
Why are you making Rock Band/Guitar Hero straps? How are they different from your other straps?
We like Guitar Hero and Rock Band! We make them shorter to accommodate the peripherals and game playing. Nothing else is different. P.S. - Because they are shorter, they also accommodate children or smaller adults!
Can I get a custom strap?
We don't make custom straps. However, it never hurts to ask...
My band rocks! Will you endorse us?
Your band most certainly does rock! However, we're a small company (of working musicians ourselves!) and do not have the capacity to endorse artists at this time. Rockers you see wearing our straps either purchased them directly from us, from a store that carries Couch or received them as a gift from a friend with extremely good taste.
Will you make a strap for my ukelele (...or any other instrument other than a bass or guitar)?
Sorry, we aren't doing any custom straps at this time. However, it never hurts to ask...
Will your straps work on my acoustic guitar or bass?
If your acoustic instrument doesn't have two knobs, we will send you a custom nylon string to attach your favorite Couch strap to the headstock of your instrument. Simply request one when you order.
Do you have gift certificates?
Yes! Email for more information.
Why don’t you make leather stuff?
We're not into it.
What does ‘deadstock’ mean?
Deadstock refers to, in this case, vinyl that is no longer made. In many cases, it's a "throwaway product" that we resurrect to make really cool straps! Once a certain color or style is gone, it's really gone.
Why aren’t you in Guitar Center?
Homogenization of culture sucks....even though we still shop there sometimes....and maybe because they haven’t called us yet.
